Frequently Asked Questions
Create Fitness 24/7
/.node Your prices sound too good, what’s the catch?
There is no catch! At Create Fitness 24/7 we have eliminated costly extras such as steam rooms, saunas, crèches, cycle studios etc that most people don't need or have time for which means you don’t pay for things you don’t use. This results in cheaper gym memberships.
 
Is Create Fitness really open 24 hours, 7 days a week?
Yes. Our members can go whenever they want, as often as they want, 365 days a year.
 
Will I be safe at Create Fitness 24/7?
Yes. Our gyms are monitored 24/7 with direct links to security services. There are also emergency duress buttons located within the gyms that are designed for a prompt response in the case of any event.
 
 
What are your staffed hours?
At Create Fitness 24/7 there is a staff member present during the following hours:
Monday - Thursday 10.30am - 1.30pm & 2.30pm - 7.30pm
Friday & Saturdays 10.30am - 2.30pm
Sunday & Public Holidays: Unstaffed
 
Do you have child minding?
No. In order to keep our costs down and provide significantly cheaper gym memberships we do not provide child minding.
 
Do you have personal trainers?
Yes. All of our Pro Trainers and Club Managers are minimum Certificate 3 & 4 in fitness qualified.
You can pay for varied workouts, expert advice and accelerated results as and when you need it.
Better yet, you can also purchase a once off introductory “Kick Start” PT pack of 3 x ½ hour PT sessions for just $79! To take advantage and to give your current workout routine the “Kick Start” it may need, just ask one of the friendly staff who can organise one of these for you.
 
How do I join?
Just pop into your local gym at any time during staffed hours.
Alternatively click on the “Prices” tab of the website and complete the online form with your details. A confirmation email will be sent to you with an explanation of the next step.
 
Is there any age restriction on joining?
Yes. To become a member you must be at least 13 years old. Children aged from 13-15 may attend the gym unsupervised during staffed hours only otherwise they must be accompanied by a parent, guardian or sibling over the age of 18.
Children aged 16 years and above may attend the gym unsupervised and are permitted 24/7 access however they must have approval from a parent or guardian.
 
What do I need to join?
Just a credit, debit card or savings account details. Alternatively, if you prefer to pay up front, we are able to assist in offering pre-paid memberships.
 
How secure are my credit, debit card or savings account details?
Create Fitness 24/7 uses a professional billing company called Debit Success to collect your membership fees on our behalf. Debit Success has been providing billing services for the Australian fitness industry since 2002 and is now one of the largest full service direct debit initiators in Australia and New Zealand.
Debit Success is also one of Australia’s few billing companies that holds the highest level of Payment Card Industry Data Security Standards (PCI DSS) compliance certification so you can rest assured your credit, debit or bank account details are always safe and secure.
 
What is my Club Induction?
Once you have joined you will be given an orientation of the club which includes an explanation of the security and safety processes, the gyms rules, what to wear and how your 24/7 Access Pass works. It also gives you the opportunity to ask us for any assistance on which machines to use and how to use them if this is needed.
This process usually takes 5-30 minutes depending on whether you have been a member of a gym before or not and how much assistance you may need in using the gyms equipment.
 
Are there facilities for me to have a shower after my work out?
Yes! We pride ourselves on our ultra clean change room facilities!  So you can shower and get dressed after your workout with ease!
 
Can I suspend my membership if I get sick, go on holidays or simply need some time out?
Yes. You can freeze/suspend your membership for up to 12 weeks per year for just $3.00 per week.
 
How does my Access Pass work?
Your Access Pass works via our sophisticated security system. All you need to do is place it up against the card scanner located at the entrance of the gym. The card will be read, your membership status will be checked and the door will open to allow you access 24/7. You will be shown this during your Club Induction.
 
Can I share my Access Pass with anyone?
No. Your Access Pass belongs to you and is unique to your membership. We take member security seriously and any unauthorised access will result in a $150 fine and termination of membership.
 
What happens if I lose my Access Pass?
No problems we will deactivate your lost card so no one else and can use it and you can purchase a replacement during staffed hours.
 
What are your peak times?
Peak times can vary slightly, however Monday-Thursday 4pm-8pm are typically our busiest periods. As we are open 24/7 you aren’t confined to other gyms traditional opening hours so you can work out on your own schedule, whenever you want, at a time that suits.
 

Do you offer casual visits?
Yes. Casual visits are $12 and can be obtained during staffed hours.
 
 
Is there car parking available?
Yes. There is ample 2 hour parking is available off Boyd st, in the Nundah Wellness Centre Car park. This parking area is for patrons of this complex only for use while they are on-site, within the 2 hour time limit.
 
I want to join but I'm locked in a long term contract at another gym. What can I do?
No problems we hear this all the time! That’s why we created “Ditch & Switch”. You can ditch your current gym and switch to us instead and we will do the following:
Waive the Joining Fee
Give you your Access Card for FREE
Give you your 1st month for FREE
PLUS…If your current membership rate is cheaper than ours we will beat it by 10%!
Now ask yourself what other gym does that?
*T&Cs apply & proof of current gym membership within a 5km radius is required.